Return & Exchange Policy

Effective Date: 1 January 2026
Applies To: All purchases made via www.tantvithi.com

1. Return Window

Customers may request a return or exchange within 7 days of delivery.

Requests made after 7 days will not be accepted.

2. Eligible Return Conditions

A return or exchange will be accepted only if:

  • The wrong product was delivered
  • The product arrived damaged
  • The product has a major manufacturing defect

To claim damage, an unboxing video (without pause or cuts) is mandatory.

3. Non-Returnable Conditions

Returns will NOT be accepted in the following cases:

  • Product has been used, washed, ironed, or worn
  • Product smells of perfume, detergent, smoke, or body odor
  • Product tag is removed
  • Product is returned without original packaging
  • Minor thread pulls or weaving irregularities
  • Slight color variation due to lighting or screen display
  • Change of mind after purchase

Important:
Handloom sarees may have natural weaving variations. These are not considered defects.

4. Exchange Policy

  • Exchange is allowed only once per order.
  • Exchange is subject to stock availability.
  • Customer must ship the product back in original condition before exchange is dispatched.

5. Return Shipping Charges

  • If error is from Tantvithi (wrong/damaged item) → We bear shipping cost.
  • For size preference or voluntary exchange → Customer bears return shipping cost.

6. Refund Process

Once the returned product passes quality inspection:

  • Refund will be processed within 5–10 business days.
  • Prepaid orders → Refunded to original payment method.
  • COD orders → Refunded via bank transfer or UPI.

Refund timelines may vary depending on bank/payment gateway processing time.

7. Quality Check Process

All returned items undergo strict quality inspection.
If the product fails inspection, it will be returned back to the customer without refund.

8. How to Initiate a Return

Email: support@tantvithi.com
Include:

  • Order ID
  • Clear product images
  • Unboxing video (for damage claims)
  • Reason for return

9. Important Advisory

Due to the premium and handcrafted nature of Tantvithi handloom sarees, we encourage customers to:

  • Review product images carefully
  • Check product description and specifications
  • Contact us before purchase for clarification

We aim to ensure customer satisfaction while protecting artisan craftsmanship.